Benchmarking : The Search for Industry Best Practices That Lead to Superior Performance
By: Robert C. Camp
Published by: Amer Society for Quality
Publication Date: May 1989
One of the original books on benchmarking, but still, in my opinion, one of the best. Camp does a marvellous job of providing the reader with the why's and wherefore's of the benchmarking process. Very easy reading yet quite complete and informative on the methodology and the use of benchmarking analyses.
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